Yes! All rental prices include complete delivery, setup, and teardown within the Tri-Cities area. For events outside of the Tri-Cities, a travel fee of $50 applies for every 30 miles.

Our rentals are all-day bookings. Our typical delivery and pickup window runs from 10:00 AM to 10:00 PM. We strive to be flexible and can arrange for next-day pickup if needed.

We accept Cash, Check, Credit Card, Venmo, Cash App, and Apple Pay. A 50% non-refundable deposit/retainer is required to secure your date on our calendar. If paying by credit card, a 2.5% convenience fee applies to the total rental fee.

Cancellations made more than 7 days before the event receive a full refund minus the deposit. Cancellations within 7 days forfeit the deposit. Safety is always our top priority—if high winds, heavy rain, or severe weather make operating conditions unsafe and the event cannot be rescheduled, a full refund is issued.

We can set up on flat grass, concrete, asphalt, and indoor turf. The setup area must be level, clear of debris, sharp objects, and animal waste.

Each inflatable requires access to a standard grounded 120V electrical outlet on a dedicated circuit within safe distance of the blower. If an outlet is not available at your location, please let us know in advance—generators must be pre-approved to ensure safe operation.

No. To protect the pristine white commercial material from staining, tears, or adhesive damage, clients are not permitted to tape, pin, or attach their own DIY decor or signage to the inflatables.

Continuous adult supervision is required at all times. Strictly no shoes, food, drinks, sharp objects, smoking, or pets inside. For The Kiki Bubble Dome, occupancy is limited to a maximum of 6 children at a time (up to age 8).

Each inflatable requires access to a standard grounded 120V electrical outlet on a dedicated circuit within a safe distance to run the blower continuously. Customers are responsible for providing a reliable power source. If an outlet is unavailable at your venue, please notify us during booking so we can discuss alternative options—any portable generators must be approved by Bella’s Custom Castles in advance to ensure equipment safety. All blowers and electrical connections must remain dry and protected from weather at all times.